ACCOUNT MANAGER - POSITION FILLED
Maternity cover 12 months
About Kudos
An exciting opportunity to join a small but focused team providing an innovative and multi-award winning communications service for academic researchers, research groups, institutions, publishers, societies and funders.
At Kudos, we believe in a world where everyone benefits from scientific knowledge and our tools help to showcase research so that more people across the globe can find it, understand it, and use it.
Join us in connecting the world with the greatest minds.
About this role
You will be a key member of the commercial team, helping our customers to get the very best from their Kudos partnership. Your core responsibility is to develop strategic relationships with your clients ensuring their use of the service is aligned to their own goals and presenting data and ideas to support this, whilst ensuring day-to-day activities run smoothly.
Job Type: Maternity cover, 12 months, full-time
Location
We’re a fully distributed company, with employees around the UK. You can be located anywhere in the country where there's internet access. We have occasional in-person meetings for company meetings / social events for which we’ll pay for your travel and accommodation. The majority of client meetings are performed via Zoom, and there may be the need to travel internationally to visit clients and attend conferences. (Please note that you must hold the right to work in the UK.)
About you
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You build strong relationships with your clients and colleagues, and understand the importance of being a great listener.
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You will be someone who likes throwing themselves into getting the job done, and who relishes flexibility in terms of what that job might be, from day to day!
- You will be a problem solver, ready to identify and take ownership of challenges, and methodical in your approach to unpicking and solving them.
- You will be computer literate, able to build a tricky formula in Excel or construct a complex search query in Google. The words “pivot table” will fill you with anticipation rather than anxiety.
- You will be overflowing with common sense, happy to take decisions about the best way to sort things out, and able to take responsibility for getting things done.
- You will be super organized and a committed team player, adept at juggling priorities to achieve team goals, and keen to support colleagues in whatever way is needed.
- You will be a confident communicator, with excellent written English, and familiarity with (or a readiness to learn) other communications media such as Slack.
Key duties and responsibilities
Establish strategic relationships with our customer accounts
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Develop client account plans for your portfolio of clients and be responsible for their execution
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Develop and maintain strong customer relationships with each of your clients at both an operational and strategic level, and act as the voice of the customer within Kudos
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Monitor and drive end user engagement within your accounts, with support from marketing and product development
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Ensure that the value of the Kudos service is realised by the client, providing data, reports and opinion pieces to support client retention
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Maintain regular communication with your clients via email, telephone, on-site and virtual meetings.
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Own the commercial relationship with your accounts to deliver the renewal and upsell revenue targets
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Keep up to date with market trends and competitor activities
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Develop Customer Success case studies
Ensure smooth running of client operations
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Manage the configuration and ongoing support for clients’ day-to-day use of Kudos.
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Respond in a timely and professional manner to client communications or queries, and own the troubleshooting and resolution of any client issues, with support as required from colleagues
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Assisting in the maintenance of sales documentation
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Use and maintain the Kudos system, CRM (HubSpot), and other data sources to store all relevant data and to provide reports
Qualifications
Required
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Proven account management or other relevant experience
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Experience in delivering client-focused solutions based on customer needs and commercial objectives
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Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
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Proven ability to work independently, prioritise effectively and meet deadlines
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Excellent verbal and written communications skills
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Computer and web literacy including Word, PowerPoint and Excel
Highly Desirable
How to apply
Send your CV and covering letter to Colin Caveney - colin.caveney@growkudos.com
Closing date for applications: 23rd October 2022